A publicly-traded insurance company was in the midst of a transformative technology shift from individualized desktop computers to a limited number of virtual desktops—which promised easier maintenance and significant synergies across many recent acquisitions. The company had a commitment to uninterrupted workflow across each and every work-stream, and knew that building a complete business process map across its widespread holdings was the best way to ensure a seamless transition.
Rebecca was brought in as a subject matter expert in operations, systems, and technology strategy. With a team of specialists, she designed and piloted rigorous data-collection methodology that would be implemented throughout the enterprise. She built a complex content management system that charted the unique systemic requirements of the engagement and increased reliable, transparent client communications.
With an engagement lead and database expert, she designed a relational database mapping detailed workflows against application use, as well as the input process and management reports that would ultimately inform leadership decisions regarding systems integration.
